Shipping policy
Shipping Policy
Processing and Fulfillment
- Processing Time: 1 to 3 business days
- Weekend Orders: Processed the following business day
- Tracking Email: Sent automatically once your order ships
Each bottle is packed securely and inspected before leaving our fulfillment center.
Delivery Times
All estimates are business days from ship date:
- United States: 2 to 5 business days
Delivery times may vary due to carrier performance, holidays, or weather. We ship promptly, but cannot control carrier delays.
How We Ship
- Orders ship from our U.S. fulfillment center
- Every package includes tracking
- A signature may be required in some locations
Order Tracking
You'll receive tracking details by email once your order ships. If you haven't received tracking within 3 business days, contact support@getfloria.com.
Shipping Restrictions
We currently ship within the United States only.
- All 50 states supported
- APO/FPO addresses may require additional processing time
- Remote areas may have longer delivery windows
Address Requirements
Please double-check your shipping information before placing your order.
- Include apartment or unit numbers when applicable
- Unfortunately we're unable to take responsibility for packages delivered to an incorrect address entered at checkout
Delivery Issues
Damaged Packages
If your order arrives damaged:
- Take photos of the outer packaging and product
- Email support@getfloria.com within 48 hours of delivery
We'll send a replacement or issue a full refund.
Lost or Undelivered Packages
If tracking shows "delivered" but you haven't received your order:
- Check with neighbors, building management, or family members
- Contact support@getfloria.com within 7 days of the delivery date
We'll investigate with the carrier and resolve it promptly.
Wrong Address
If you notice your shipping address is incorrect, contact support@getfloria.com immediately. If your order hasn't shipped, we can update it. If it has, additional shipping costs may apply.
Need help?
Reach us at support@getfloria.com and we'll get back to you within 24 hours.