Refund policy
90-Day Money-Back Guarantee
We stand behind Floria with a 90-day money-back guarantee. If you're not completely satisfied with your purchase, contact us within 90 days of your delivery date for a full refund — no lengthy explanations required.
How It Works
We want you to actually try the cushion. If after using it you're not satisfied, you're covered. The guarantee applies to used products — that's the point of a trial.
To be eligible for a return, your item must not be intentionally damaged or destroyed. Products that have been deliberately damaged are not eligible for a refund.
How to Initiate a Return
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Email us at support@getfloria.com within 90 days of receiving your order
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Include your order number and reason for return
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We'll send you a prepaid return label — shipping is on us
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Once we receive and inspect your return, your refund will be processed within 5–7 business days
Refunds
All approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or card provider.